Refund Policy – Relax With Me Online
Last Updated: August 17, 2025
Cancellation Policy
Customers may cancel their order anytime before it ships. Simply send an email to info@relaxwithme.online, and a full refund will be issued to the original payment method. If the cancellation request is received within 24 hours of ordering, it will be processed promptly without delay. Once the order is on its way (a shipping confirmation will be provided), cancellation is not an option, though returns are addressed below.
Returns (For Physical Products)
Returns are accepted within 30 days from the delivery date, as verified by tracking information, for physical items such as electronic gadgets, chargers, or computer components. After 60 days, returns cannot be accommodated, as this ensures manageable operations. Items must be unused, in their original packaging, and in the same condition as received, similar to returning a purchased device to a retailer. The order receipt or confirmation email is required for processing.
– Shipping costs for returns are the customer’s responsibility, though no restocking fee will be applied. For orders over $50, original shipping was free, and return shipping will be covered if the wrong item was sent.
How to Return
To initiate a return, contact the team at info@relaxwithme.online to obtain a Return Merchandise Authorization (RMA) number—returns without an RMA will not be accepted, as this maintains organization. Ship the item back to the address provided upon RMA issuance. Use a trackable shipping method and retain the receipt until delivery is confirmed. Once received and inspected, an email will be sent to notify whether the return is approved, triggering the refund process.
Refunds (For Physical Products)
Following inspection of the returned item, customers will receive an email update regarding approval status. If approved, the refund will be credited to the original payment method within 5-7 business days. Note that the bank may take additional time to reflect the transaction, so customers should monitor their account. In case of delays, check with the card provider first, then contact the team for assistance in resolving the issue.
Digital Products
For digital products such as software tools, e-books on tech troubleshooting, or device management apps, all sales are final once downloaded. These items are developed with care, and no refunds are available after access. However, if download issues or glitches occur, customers may email info@relaxwithme.online within 7 days for assistance in accessing the product or receiving a new link.
Commitment
The team at Relax With Me Online is dedicated to ensuring customer satisfaction with every purchase of electronic and technology products. If an issue arises, every effort will be made to resolve it within the guidelines of this policy, prioritizing customer experience. For any questions, the support team is readily available.
Changes to This Policy
As the business evolves, this policy may be updated. Any revisions will be posted here with the new date, and continued use of the site after changes indicates acceptance of the updated terms. Regular checks are encouraged.
Contact Us
For assistance with returns or refunds, email info@relaxwithme.online or visit the Contact Us page. Responses are typically provided within a day, though weekends like this may extend to 48 hours.